ORDERING INFO

There are 4 different ways to place an order with NICHI BEI BUSSAN.

1. ONLINE Click here to go to our online Order Form.
2. FAX your order to us anytime, 24 hours a day (408) 294-2158.
3. PHONE in orders during the above business hours. (408) 294-8048.
4. VISIT NICHI BEI BUSSAN in person, we'd love to meet you.

• NB WILL NOT sell, share, give out, (etc.) any of our customers names or personal info to anyone without the consent of our customers. NB highly respects our customers and all information is kept confidential.

• , , Money Order, Cashier's Check, or Personal Check (payable to Nichi Bei Bussan)
  (**Please allow 15 business days to process Personal Checks prior to shipment of goods.**)

• A $20.00 charge will be added to your bill for a returned check.
  (***All activity will be suspended on your order until the discrepancy has been resolved.***) A sales representative from Nichi Bei will contact you by email or telephone to notify you of any problems with your bill.

• If your order is missing an item or there are discrepancies, please notify us by: Phone, Email or Fax within 5 days of receipt of the items.
• If for any reason you are not satisfied with your purchase, please call within 5 days of receipt of goods for a RETURN AUTHORIZATION. If the items are in ORIGINAL SALEABLE CONDITION you will receive a prompt credit, exchange, or refund upon receipt of the returned merchandise. Any items that are returned in a NON-ORIGINAL SALEABLE CONDITION ie. washed, damaged, worn, used, and not in original packaging, will not be refunded.
• We cannot issue cash refunds on special order items. A store credit will be issued.
• Returns sent without a RETURN AUTHORIZATION will be refused.
• No refunds on custom orders or custom made items. Store credit only.

• Prices are subject to change without notice.

• Only residents of California must include Sales Tax of 8.25% on their orders.

• See the shipping chart in the online Order Form.
• Call for shipping charges on orders shipped outside the continental United States.

• NICHI BEI BUSSAN will ship internationally, HOWEVER, we will not be held responsible for any items seized by any government agencies. It is the customer's responsibility to verify the regulations of your country concerning importation of any goods you are ordering from us.
  
• The customer will be responsible for payment of any customs or duty fees which may be imposed on a shipment. Check with the proper government authorities in your country for fee determination.